Subscription Management

How to Make an Early Payment for Your Subscription

Need to renew your subscription ahead of schedule? We make it easy to initiate an early renewal directly from your account. Here’s a quick guide on how to make an early payment and ensure uninterrupted service for your subscription.

Steps for Early Renewal

1. Access Your Subscriptions: Log in to your account and navigate to the “My Account” section. From there, click on the “Subscriptions” page to view your active subscriptions.
2. Choose Your Subscription: Locate the specific subscription you’d like to renew early and click “View” to open its details page.
3. Look for the “Renew Now” Button: On the subscription detail page, you’ll see a “Renew Now” button for initiating the early renewal process.
4. Complete Payment:
   • Standard Checkout: Clicking the “Renew Now” button will take you through the usual checkout process.
   • Pay via Modal (Optional): If enabled, you may have the option to make the payment directly within a modal window, skipping the full checkout process for added convenience.
5. Updated Payment Schedule: Once the early renewal is completed, the system will automatically adjust your next payment date to accommodate the next billing period. For example:
   • If your subscription renews monthly on the 15th and you renew early on November 20th, the next payment date will shift to January 15th.

Why Choose Early Renewal?

Early payments ensure uninterrupted service, let you plan ahead, and are particularly useful during holidays, travel, or special circumstances. Rest easy knowing your subscription is active and your account is up-to-date!

Steps to Update Your Subscription Payment Method

Keeping your payment details up to date ensures seamless service for your subscriptions and prevents any interruptions in delivering your pet’s favourite meals. Expired cards or outdated billing information can cause delays, so updating your payment method is simple and only takes a few steps. Here’s how you can do it:

1. Log In to Your Account: Start by logging into your customer account and heading to the “My Account” section.
2. Access Your Subscriptions: Within the “My Account” dashboard, look for and select the “Subscriptions” option.
3. Select the Subscription to Update: Click “View” next to the subscription you’d like to modify.
4. Change Payment Method: On the subscription details page, locate the “Change Payment” button and click it.
5. Enter Updated Payment Information: You’ll be redirected to the checkout page, where you can enter your updated payment details (such as new credit card or PayPal information).
6. Update Multiple Subscriptions (Optional): If you manage multiple subscriptions, you might see an option to apply the updated payment method to all of them by checking a box.
7. Submit and Confirm: After entering the updated details and choosing any optional updates, submit the changes. You’ll be redirected back to the subscription details page to confirm the update.

By ensuring your payment methods are current, you’ll eliminate the risk of service interruptions and ensure uninterrupted deliveries of the products your pet loves. It’s quick, easy, and keeps you worry-free!

Sometimes, life throws us curveballs – whether it’s an unexpected trip, financial considerations, or just needing a break during the holiday season. If you find yourself in a situation where you need to pause your subscription temporarily, the process is straightforward and user-friendly. Let’s walk through how to put your subscription on hold.

Steps to Suspend Your Subscription

1. Log In: First thing’s first – log into your account. Make sure you have your login credentials handy.
2. Access Your Subscriptions: Once you’re logged in, head over to the “My Account” page. You’ll find all your account details here.
3. Navigate to Subscriptions: Look for the “Subscriptions” section within your account. This is where all your active subscriptions are listed.
4. Select the Subscription: Find the subscription you wish to pause. You might have more than one, so be sure to select the correct subscription.
5. Pause Your Subscription: Click on the “Suspend” action button associated with the subscription you want to put on hold. This button is your key to pausing your subscription.
6. Subscription On Hold: After clicking “Suspend,” your subscription status will change to “on hold”. If your subscription is tied to a membership, this status will shift to “paused”.

Why Suspend Your Subscription?

Planning for Life’s Unexpected Moments: Whether you’re heading on a long vacation, needing to tighten your budget, or simply wanting a break during the holiday season, suspending your subscription gives you the flexibility to manage your commitments without fully canceling your services.

Financial Flexibility: Pausing your subscription can provide temporary financial relief without losing access to your account or having to re-subscribe from scratch later.

Peace of Mind: Knowing you have control over your subscription preferences, including the ability to pause and resume as your situation changes, offers peace of mind and ensures you get the most value out of your purchases.

Remember, once you’re ready to jump back in, you can simply log back into your account and reactivate your subscription. It’s all designed to make your experience as seamless and accommodating as possible!

We understand that circumstances change and sometimes you may need to cancel your subscription. We want to make this process as hassle-free as possible for you. Whether it’s due to a change in financial priorities, a decision to go in a different direction, or simply because you no longer need the service, you have the flexibility to cancel your subscription at any time. Here’s how you can do that:

Canceling Your Subscription in a Few Easy Steps

1. Log In to Your Account: To get started, simply log into your account. This is where you manage all your subscription details.
2. Find the Subscriptions Section: Once logged in, navigate to the “My Account” page. Here, you will find a section or menu item labeled “Subscriptions”. This is where all your active subscriptions are neatly organised.
3. Select Your Subscription: In the “Subscriptions” section, you’ll see a list of your current subscriptions. Locate the one you wish to cancel and click the “View” button next to it to see more details.
4. Cancel Your Subscription: On the subscription details page, you’ll find a “Cancel” button. Clicking this button initiates the cancellation process for your subscription.
5. Confirm Your Cancellation: Follow any additional on-screen prompts to confirm your cancellation. This might include a confirmation message or a brief survey to provide feedback on your experience.

What Happens Next?

After you’ve successfully canceled your subscription, you’ll receive a confirmation message, ensuring you that the cancellation has been processed. Depending on the terms of your subscription, you may continue to have access to your service until the end of your current billing period.

Why Cancel?

Changing Needs: Your preferences or needs have changed, and you no longer require our service.
Financial Priorities: You’re adjusting your budget or saving for something important.
Taking a Break: Sometimes, you just need a pause.

We hope to see you back someday, should your circumstances change or if you wish to explore our services again in the future.